Privacy Policy

Effective Date:28/07/2025
Last Updated: 28/07/2025

This Privacy Policy explains how KCH Collections ("we", "us", "our") collects, uses, stores, and protects your personal information when you use our website at [www.kchcollections.com] (the "Site").

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

KCH Collections is a company based in Northern Ireland.
Business Address: 33 Parade Donaghadee BT21 0HE
Email: info@kchcollections.com
Phone: 07969511074
We are the data controller for the purposes of this policy.

2. What Personal Data We Collect

When you book an appointment or contact us, we may collect the following information:

  • Full name

  • Contact number

  • Appointment details (date, time, service)

  • Notes relevant to your booking (e.g., preferred stylist, allergies, treatment history)

  • Communication history (e.g., texts or voicemails)

We do not collect any payment or financial information via phone unless explicitly stated (e.g., deposits, which may be taken securely and in compliance with applicable data protection and financial laws).

3. How We Collect Your Data

We collect data in the following ways:

  • When you call or text us to book, reschedule, or cancel an appointment

  • When you message us on social media

  • When you speak with us in person

  • When you leave a voicemail or contact us for general enquiries

We only collect information that is necessary to provide our services effectively.

4. Why We Collect Your Data

We use your personal data to:

  • Schedule and manage your appointments

  • Send appointment confirmations and reminders (via call or SMS)

  • Keep notes to personalise and improve your service

  • Contact you in case of schedule changes

  • Respond to your enquiries or concerns

  • Comply with legal and insurance obligations

We will not use your personal data for marketing unless you’ve given us your express permission.

5. Legal Basis for Processing

Under the UK GDPR, we rely on the following legal bases:

  • Legitimate interests – for running our appointment system and communicating with clients

  • Consent – where required, for appointment reminders or promotions via text or email

  • Legal obligation – to retain records for insurance or health & safety compliance

6. How Long We Keep Your Data

We retain your personal data only as long as necessary to:

  • Manage your client relationship

  • Comply with our insurance and legal record-keeping requirements (usually 6 years)

  • Address any disputes or customer service queries

You may request we delete your personal data at any time, subject to legal obligations.

7. How We Keep Your Data Safe

We take the following steps to keep your data secure:

  • Phone and appointment records are only accessible by authorised staff

  • Devices are protected with PINs or passwords

  • Notes are securely stored and not shared with third parties

  • We do not share your contact information with third parties for marketing

In the event of a data breach, we will notify you and the Information Commissioner’s Office (ICO) as required by law.

8. Your Rights Under the UK GDPR

You have the right to:

  • Access the personal data we hold about you

  • Correct any incorrect or outdated information

  • Request deletion of your data (where applicable)

  • Object to or restrict processing

  • Withdraw consent (e.g., unsubscribe from any marketing texts)

  • Lodge a complaint with the Information Commissioner’s Office (ICO):
    https://ico.org.uk

To make a request, contact us using the details below.

9. Contact Us

If you have questions or concerns about how your data is handled, please contact:

KCH Collections
Phone: 07969511074
Email: info@kchcollections.com
Address: 33 Parade Donaghadee BT21 0HE

10. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available by request or posted at our salon.